Giving safely
Refund Policy
Last updated: October 9, 2026
This website displays a payment QR on its donation page. Payments are completed through third-party payment apps or services; this website does not collect payment credentials, process transactions, or issue donation receipts. The terms below apply only to contributions completed through a verified official Children Health Trust channel and do not make this website a payment or refund service.
Refund Requests
Children Health Trust will consider refund requests and make reasonable efforts to review them promptly. Donors are encouraged to check donation details carefully before completing a contribution, while recognising that mistakes can happen or circumstances can change.
A refund request should be made within seven days of the donation date. Include the donation date, amount, and payment method. For cheque or demand-draft donations, the relevant date is when the instrument was provided to an authorised representative or sent to Children Health Trust.
Verification and Eligibility
Children Health Trust may ask for clarification, proof of the donation, and information reasonably needed to verify the request. Do not send identity documents, payment details, or other sensitive information until you have independently verified an official contact channel and a secure method for sharing them.
A refund is not guaranteed. Requests may be declined at the organisation’s discretion, including where a tax-exemption certificate has already been issued, subject to applicable law.
Processing Time
Where a refund is approved, processing may take seven to thirty working days, depending on the availability of information and processing by third parties such as banks or payment providers.
Contact
No verified refund-request email or payment channel is currently published on this website. Do not use contact details copied from third-party policy material; verify any contact details independently through childrenhealthtrust.org before sharing personal or financial information.