Giving safely

Refund Policy

Last updated: October 9, 2026

Online donations are not available through this website. It does not collect payments, issue donation receipts, or process refunds, and no verified payment channel is currently listed here. The terms below apply only to donations made through a verified official Children Health Trust channel; they do not make this website a payment or refund service.

Refund Requests

Children Health Trust will consider refund requests and make reasonable efforts to review them promptly. Donors are encouraged to check donation details carefully before completing a contribution, while recognising that mistakes can happen or circumstances can change.

A refund request should be made within seven days of the donation date. Include the donation date, amount, and payment method. For cheque or demand-draft donations, the relevant date is when the instrument was provided to an authorised representative or sent to Children Health Trust.

Verification and Eligibility

Children Health Trust may ask for clarification, proof of the donation, and information reasonably needed to verify the request. Do not send identity documents, payment details, or other sensitive information until you have independently verified an official contact channel and a secure method for sharing them.

A refund is not guaranteed. Requests may be declined at the organisation’s discretion, including where a tax-exemption certificate has already been issued, subject to applicable law.

Processing Time

Where a refund is approved, processing may take seven to thirty working days, depending on the availability of information and processing by third parties such as banks or payment providers.

Contact

No verified refund-request email or payment channel is currently published on this website. Do not use contact details copied from third-party policy material; verify any contact details independently through childrenhealthtrust.org before sharing personal or financial information.